Client : Somfy
Mission statement: ISO9001 Quality Management System
Duration: 2 months
Speakers: 2 certified consultants
Summary of issues
The Quality, Finance and Internal Audit Departments wish to strengthen the ISO9001-certified quality management system with more robust standards to meet these objectives:
- Strengthening Group governance and standards around the QMS so that it becomes a living system, fully integrated into the company's processes.
- Meeting the challenges of continuous improvement on products, operational efficiency, compliance and customer satisfaction.
- Improve communication and understanding of QMS issues so that staff understand that the QMS is a reflection of the company's overall operation.
Solutions and actions
Step 1: Framing
- Learn about the existing quality organisation and Quality Management System documentation
- Analysis and understanding of the context: organisation and governance, knowledge management, etc.
Step 2: Implementation and production
- Analysis of existing documents in relation to the requirements of ISO9001 and the organisation's context
- Support and drafting of documentation: Quality Policy, Group Quality Manual, Standards Management Procedure, document templates, process review structure, etc.
